Amal Henna

Terms and Conditions

Welcome to Amal Henna! By using our website or purchasing products from us, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Collection of Personally Identifiable Information (PII) and Other Information

Amal Henna collects basic information necessary to complete your purchase or provide refunds. This includes, but is not limited to:

  • Name, address, telephone number, email address, and date of birth.
  • IP address, browser type and version, and operating system.

We do not sell, distribute, or lease your personal information to third parties. Information collected is used for the following purposes:

  • Completing transactions and processing refunds.
  • Conducting internal research to better serve customers.
  • Customizing user experiences and delivering marketing communications (with opt-out options).

Amal Henna does not collect or store credit or debit card details. Payment information is transmitted directly to the payment gateway provider for processing.

2. Use of Personal Information and Profile Data

We use your personal information to:

  • Provide and improve our services.
  • Resolve disputes and troubleshoot issues.
  • Ensure safe service and prevent fraud.
  • Inform you about offers, updates, and promotional events (with the ability to unsubscribe).

If you provide your email, you may receive newsletters, product updates, and promotions. You can opt out at any time by selecting the “Unsubscribe” link in the email or updating your preferences.

3. Third-Party Advertising and Links

Amal Henna may display ads from third-party companies, but no personal information such as name, address, or phone number is shared. Occasionally, we may provide links to third-party websites. We are not responsible for the privacy practices or content of these sites. Use these links at your own discretion.

4. Sharing of Personal Information

We may share your personal information with:

  • Affiliates or trusted third-party companies to facilitate services (e.g., order processing, courier services).
  • Law enforcement or government authorities if required by law.

In all cases, information is shared only to the extent necessary and in accordance with this policy.

5. Policy Changes

Our Terms and Conditions may change periodically. Any changes will be posted on this page. If the updates are significant, we will provide a prominent notice or email notification. By continuing to use our services after updates, you accept the revised terms.

6. Shipping Policy

  • Processing and Delivery Times: Henna cones are freshly prepared and may take 1-2 days for preparation. Delivery timelines:
    • Tamil Nadu: 1-2 business days.
    • South Indian states: 2-3 business days.
    • North Indian states: 5-7 business days.
  • Shipping Restrictions: Shipping is primarily within Tamil Nadu for perishable items (henna cones). Orders to other states are at the customer’s risk.
  • Address and Contact Information: Customers must provide accurate address and contact details at checkout. Delivery failures due to incorrect information will require customers to bear the costs of return and re-shipping.
  • Shipping Costs: Costs depend on the weight and volumetric measurements of the shipment.
  • No Responsibility for Transit Damages: Amal Henna is not responsible for minor transit damages despite safe packaging.

7. Return, Refund, and Cancellation Policy

  • No Returns for Used Products: Once opened or used, products cannot be returned.
  • Damaged Products: For damaged products, a proper unboxing video must be submitted within 24 hours of delivery. Videos should be unedited and show the package in a 360-degree view. Upon review, refunds or replacements will be processed.
  • Return Process:
    • Inform us within 24 hours of receiving the damaged product.
    • Submit an unboxing video as proof.
    • The product must be unused and returned in safe packaging.
    • Customers bear the shipping costs for returns.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
    • To return your product, you should send your product to our below physical address:

      Amal Henna
      7/52, Thachar Street,
      Kilakarai -623517, Ramanathapuram District,
      Tamilnadu.
  • Refunds and Replacements:
    • Refunds will cover product value only, not shipping charges.
    • Refunds are subject to approval and will be processed within 3 working days after the approval.
    • Replacements will be sent with free shipping.
  • Exchanges: Customers may request exchanges for other products. Additional shipping charges may apply.
  • No Cancellation Policy: Orders cannot be canceled once placed.

8. Your Rights and Consent

By using our website and services, you consent to the collection, use, and sharing of your information as outlined in this policy. If you believe any information we hold is incorrect, please contact us promptly to update it.

9. Contact Us

For any questions or concerns regarding these terms, you can reach us via WhatsApp or through the contact information provided on our website.

Thank you for choosing Amal Henna! We strive to provide you with the best quality and service.